Knowledge Base

To the right, you will find three columns: First Ping, Uptime, and Last Ping.

• First Ping column displays the date and time when the player initially connected to Zynchro without any interruptions. If the player is deleted and then reconnected, the First Ping information will be reset.
  

• Uptime represents the total duration that the player has remained online without any interruptions. If the player is restarted or loses power, the Uptime information will be reset.
  

• Last Ping indicates the most recent time the player communicated with the Zynchro platform. If no ping is registered for 5 minutes, the Last Ping time will turn red to indicate that the player has lost connectivity with Zynchro. To customize the ping timer, go to System Config, then navigate to Settings and select the Health tab. From there, you can adjust the Ping timer as needed.
  



Moving further to the right on the Health tab, there is the RAM column, which includes a "View" button for each player. By clicking on this button, a pop-up window will appear, displaying the player's RAM usage.

The Recovery Mode column indicates issues or incidents encountered with your player. The most common ones include problems with the player's SD card, errors in a presentation, setup errors, or a bad reboot.

When Zynchro detects a problem, it activates Recovery Mode and attempts to republish the last successfully running presentation. Zynchro considers presentations that have run without issues for at least 10 minutes as stable presentations. This ensures that your player continues to display content even if the last publish had problems caused by the content itself. If the issue persists, it is likely due to a faulty SD card, which should be replaced.

Once a new blank SD card is inserted, Zynchro automatically sets it up and republishes the last running content to it. To take a player out of Recovery Mode (after confirming that the SD card is functioning correctly), all you need to do is republish content to the player.

If you click on the Recovery Mode button (Yes/No), a pop-up window will appear, providing historical information about each time the player has entered Recovery Mode. This allows you to track the occurrences and better understand the player's recovery history.

Lastly, there is a trash can icon that allows you to permanently delete a player from your Zynchro instance. Deleting a player requires it to be offline in order to free up a license.

Ensure that the player is disconnected before attempting to delete it. If the player pings to Zynchro and goes back online, it will immediately utilize a license again.

It's important to consider that deleting a player will result in the loss of all information related to the player's offline time, content, and other relevant data. Please exercise caution as there is no undo option once the trash can icon is clicked. If you accidentally delete a player, you will need to set it up again from scratch.